If you are dissatisfied with your order for any reason, you can return your items for a prompt refund ( less $20.00 for shipping and handling) or exchange within 30 days of purchase. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. . If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. Arctic 411 W. 6th. St. Pueblo, Co. 81003